Your privacy is our priority: Your personal information is handled with the utmost care at 999bet. Read this Privacy Policy to understand how we value your trust.
1 Introduction
999bet (https://999bet-khelo.com) is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe that protecting user privacy is not just a legal obligation — it is our ethical responsibility.
This privacy policy will tell you:
- What types of information we collect and why.
- How the information we collect is used.
- The circumstances under which your data may be shared with third parties.
- What steps we take to keep your information secure.
- Your rights with respect to your personal data.
By using 999bet's services, you agree to this privacy policy. Please read it in full before using the platform for the first time.
2 What information we collect
999bet collects various types of information from users. A full breakdown is provided below:
| Data type |
Source of Collection |
Purpose |
Identity information
Full name, date of birth, national ID number |
Registration form & KYC process |
Identity verification, age confirmation |
Contact information
Email address, mobile number, physical address |
Registration Form |
Account communications, security alerts |
Financial Information
Mobile banking number, transaction history |
Payment processing |
Deposits/withdrawals, fraud prevention |
Usage Information
Gaming history, betting records, login times |
The platform automatically |
Service improvement & responsible gaming monitoring |
Technical Information
IP address, device information, browser type |
Automatic Collection |
Security, fraud detection |
Optional information: Some information, such as your occupation or referral code, is optional. You can still access all core features without providing it, though sharing it helps us personalize your experience further.
3 How Your Data Is Used
999bet uses the information it collects for the following purposes:
- Account Management: To create, verify, and maintain your account. Your information is also used for login security and password recovery.
- Payment processing: To process deposits and withdrawals securely and to maintain transaction records.
- Service improvement: To analyze your gaming patterns and deliver better game recommendations and offers. Your data helps make the 999bet platform more tailored to you.
- Security & fraud prevention: To detect suspicious activity and protect your account. This is done in the interest of all users.
- Legal obligations: To comply with AML (Anti-Money Laundering) and KYC policies and meet the requirements of regulatory authorities.
- Responsible Gaming: To identify excessive gaming patterns and provide timely support. Your wellbeing is our priority.
- Marketing communications: With your consent, we may send you promotional offers and updates. You can opt out at any time.
Important: We never sell your data to advertising networks or use it to send spam. Every use of data at 999bet is directly tied to delivering your service.
4 Who Your Information May Be Shared With
999bet values your privacy. Your data is never shared with anyone except in the limited circumstances outlined below:
-
Service Provider Partners: Payment processors (Mobile Pay, Nagad, Rocket), game providers, and cloud storage providers receive limited data as part of delivering our services. They are all bound by equivalent confidentiality agreements.
-
Legal obligations: We may be required to disclose information under Bangladeshi law or by court order. In such cases, we provide only the minimum data necessary.
-
AML/Fraud investigation: Information may be shared with financial crime investigators or law enforcement agencies where required.
-
Business Transfer: If 999bet is sold or merged, your data may be transferred to the new owner. You will be informed in advance should this occur.
Third-Party Agreements: All partners with whom data is shared are bound by strict data processing agreements. They may only use the data for specified purposes and may not pass it on to any third party.
5 Cookie Policy
999bet's website and app use cookies — small text files stored on your device that help us deliver a more personalised experience.
Cookies We Use:
-
Essential Cookies: To maintain login sessions, ensure security, and support core site functionality. The site cannot operate properly without these.
-
Performance Cookies: Used to monitor page load times, crash reports, and overall site performance. Helps us improve your experience on the site.
-
Functional Cookies: Used to remember your preferred language, theme, and other settings.
-
Analytical Cookies: We analyze which pages users visit most and where they spend the most time, using these insights to improve our services.
You can disable non-essential cookies through your browser settings. However, turning off certain cookies may affect how some features on the site work.
6 How long data is retained
999bet does not retain your data for longer than necessary. Retention periods are as follows:
- Account information: For as long as your account is active, and for up to 5 years after closure where required by law.
- Transaction records: A minimum retention period of 5 years is mandatory under financial regulations.
- Gaming history: Retained for up to 2 years after account closure for dispute resolution purposes.
- Communication records: Customer support conversations are stored for up to 1 year.
- Cookie Information: Session cookies are deleted when you close your browser; persistent cookies last for a maximum of 1 year.
Data Deletion Request: Your data is securely deleted after the retention period or upon your request. Certain information must be retained for a set period due to legal obligations — we are always transparent about this.
7 Your Data Rights
As a 999bet user, you have the following rights regarding your personal data:
-
Right to Access: You can request to know what information we hold about you. We will respond within 30 days.
-
Right to Rectification: If any of your information is incorrect, you can request a correction. You can also update certain details directly from your profile settings.
-
Right to Erasure: You may request deletion of your data under certain conditions. However, some information may need to be retained to meet legal obligations.
-
Right to Restrict Processing: You may object to the use of your data for specific purposes.
-
Right to data portability: You can request a copy of your data in a machine-readable format.
-
Opt out of marketing communications: You can opt out of promotional emails or SMS at any time. Every message includes an unsubscribe option.
To exercise any of these rights Help Center Contact us or support@999bet-khelo.comto send us an email.
8 Children's Privacy
999bet is a strictly adults-only (18+) platform. We do not knowingly collect any information from minors.
- Age verification is carried out at the point of registration.
- If it is found that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.
- If parents suspect their child is using 999bet, they should immediately Contact us।
For parents: Install parental control software on your device to prevent minors from accessing gaming sites. To learn more about Responsible Gaming,
Click Here।
9 Security measures
999bet uses industry-leading technology and practices to keep your data secure:
- SSL/TLS Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
- Two-factor authentication (2FA): Two-factor authentication is available for account login.
- Firewall & DDoS Protection: Advanced firewalls are active to prevent server-level intrusion.
- Regular security audits: Third-party security experts regularly audit and test our systems.
- Restricted access: Only authorized personnel can access user data, and all access is logged.
- Encrypted database: Stored data is also kept encrypted, so even in the event of a database breach, the information cannot be read.
While we maintain the highest security standards, no online platform can guarantee 100% security. We recommend keeping your password private and avoiding logging in on unfamiliar devices.
10 Privacy Policy updates
999bet may update this Privacy Policy due to business changes, new legal requirements, or service improvements.
- If significant changes are made, a clear notice will be posted on the website.
- Registered users will be notified in advance by email or SMS.
- The date of any update will always be shown at the top of this page.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@999bet-khelo.com
- Help Center: 999bet Help Center
- Response time: We typically respond within 24–48 hours on business days.
When submitting a formal data protection request, please use the email address registered to your account so we can verify your identity promptly.